Information We Collect
When you call us or fill out a form on our website, we collect the details we need to help you: your name, phone number, email address, and the service address where the backup happened.
If you describe the problem, we may keep notes about your plumbing, the type of backup, and any access instructions for our technicians.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us keep the site running and see what information people need most.
How We Use Information
We use your contact details to call you back, schedule your cleanup, and send a technician to the right address. We also use them to follow up after the job to make sure everything is dry and working.
Your service notes help our team bring the right equipment and work efficiently when we arrive.
We may use your email or phone number to send appointment reminders or occasional service updates. You can opt out of non-essential messages at any time.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of the site may not work as smoothly, but you can still call us at +1 586-352-8402.
Analytics and Third-Party Tools
We use trusted third-party services, such as analytics providers and scheduling tools, to help us understand website traffic and manage appointments.
These providers may collect information about your visit according to their own privacy policies. We choose providers that take privacy seriously and only share what is needed for them to do their job.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with the people who help us run the business, like our scheduling software, payment processors, and the technicians dispatched to your address.
We may also share information if the law requires it, or if we need to protect the safety and rights of our customers, our team, or the public.
Data Retention
We keep your contact and service records for as long as we need them to provide service, handle billing, and meet our legal and tax obligations.
When we no longer need your information, we delete it or make it anonymous in a secure way.
Data Security
We use reasonable physical, electronic, and procedural safeguards to protect your information from loss, misuse, and unauthorized access.
No method of transmission over the internet is completely secure, so we cannot promise absolute security. We do our best to protect what you share with us.
User Rights
You can ask us what personal information we have about you, and you can ask us to correct or delete it. You can also ask us to stop sending you marketing messages.
To make a request, call us at +1 586-352-8402 or email us. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you know how we are protecting your information.
Contact Information
If you have questions about this privacy policy or how we handle your information, we are here to help.
Call Roseville Sewage Pros at +1 586-352-8402, or reach out through our website. We serve Roseville, Michigan and the surrounding communities.